Toronto Transit Commission Subways: Recommendation

The following are recommendations for improvement:

  1. Post complete transit system map in each station, at each platform and in each subway car including all TTC streetcar and bus routes, GO transit routes all GTA regional bus routes including all commuter parking lots
  2. Add the cross street names for all the subway stations
  3. Place newspaper recycling bins in each subway car, streetcar and bus.
  4. Put an info booth on each subway platform to answer questions and receive  commuter complaints and recommendations. Use info booths to distribute City of Toronto information, maps and local community events. Coordinate with local BIA.
  5. Where subway station stations are located in an officially designated City of Toronto  Business Improvement Area (BIA), give the local BIA an important role in reviewing the station’s operations – and give the BIA the opportunity to advertise its community events and to engage these key transit facilities in the life of the BIA and the broader community.
  6. Install air curtains at every subway pedestrian and vehicle entrance to keep out cold air, snow and slush in the winter and hot steamy dusty air and insects in the summer.
  7. Reduce the use of the Public Address system for announcements to commuters – and use non-invasive electric signs more actively. NEVER use the AP system to try to find lost TTC – that is a very scary way for key TTC staff to be communicating
  8. Convene a joint public meeting between TTC, the PATH System and Toronto’s BIA’s to discuss why there is such a huge gap between maintenance and service levels between the TTC and the adjacent PATH and BIAs.
  9. Post the email address for the managers of each subway station in a location within the station where there is cell phone reception – so that commuters can email comments – or even better photos to the responsible manager.
  10. All payphones located on TTC property should be programmed to allow free phone calls to TTC Customer Service to address maintenance issues, service issues, basic information – or even suicide risks
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